Shipping Policies

Last Updated: August 10, 2024

Welcome to Buzzard Gate! We are committed to providing you with an excellent shopping experience, including reliable and timely shipping services. Please review our shipping policy below to understand how we handle shipping and delivery.

1. Processing Time

  • Order Processing: Orders are typically processed within 3 business days (Monday to Friday, excluding holidays) after payment is received. During peak seasons, processing times may be extended.
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. A second email will be sent once your order has shipped, including tracking information if available.

2. Shipping Methods & Delivery Times for the United States

  • Standard Shipping: Delivery typically takes 5 to 7 business days depending on your location.
  • Expedited Shipping: Faster delivery options are available, with typical delivery within 3 to 5 business days.
  • International Shipping: We ship worldwide! Delivery times vary based on destination, typically taking 20 to 30 business days. Please note that international orders may be subject to customs clearance delays.
  • Shipping Methods & Delivery Times for countries outside the United States will vary according to your courier choice

3. Shipping Rates

  • Domestic Shipping: Rates are calculated at checkout based on your location and selected shipping method.
  • International Shipping: Rates are calculated at checkout based on your destination and package weight. Import duties, taxes, and customs fees are the responsibility of the customer and are not included in our shipping rates.

4. Order Tracking

  • Once your order has shipped, you will receive a tracking number via email. You can track your package through our website or the carrier's tracking portal.
  • If you do not receive your tracking information within 2 days of your order shipment date, please contact our customer support team.

5. Shipping Restrictions

  • We do not ship to P.O. boxes or APO/FPO addresses.
  • Certain items may be restricted for shipping to specific locations due to local regulations. If your order includes such items, we will contact you to arrange alternative solutions.

6. Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact our customer support team within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and offer a replacement or refund as appropriate.

7. Customs, Duties & Taxes

  • International customers are responsible for any customs duties, taxes, and other fees imposed by the destination country. These charges are not included in the product or shipping prices.

8. Incorrect Address

  • Please ensure that all shipping information is accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer. If an error is noticed before the order has shipped, please contact us immediately.

9. Order Cancellations & Changes

  • If you need to cancel or modify your order, please contact us within 3 hours of placing the order. We will do our best to accommodate your request, but once the order has been processed, we cannot guarantee changes or cancellations.

10. Customer Support

  • If you have any questions or concerns about your order or our shipping policy, please feel free to reach out to our customer support team at [Your Customer Support Email/Phone Number]. We are here to help!

Thank you for shopping with Buzzard Gate. We appreciate your business and strive to deliver your order promptly and efficiently.